zx99 Responsible Gaming
At zx99 we believe that gaming should always be an enjoyable experience. This page explains the tools, policies, and guidance we provide to help every player in Bangladesh stay in control.
Our Commitment to Safer Play
How zx99 approaches player welfare and the principles behind our responsible gaming programme.
zx99 is committed to providing a safe, fair, and responsible gaming environment for all registered players across Bangladesh. We understand that for the vast majority of our players, gaming on zx99 is an entertaining pastime — one enjoyed alongside cricket matches during the BPL season, during Eid celebrations, or simply as a way to unwind. However, we also recognise that for a small number of people, gambling can stop being recreational and start to cause harm. Our responsible gaming programme is designed to ensure that every player has the tools, information, and support they need to make informed decisions about their gaming activity.
Our responsible gaming programme is built on three core principles: Prevention — equipping players with tools that help them stay in control before issues arise; Intervention — identifying players who may be at risk and providing timely support; and Recovery — making it straightforward for any player who needs to step back from gaming to do so quickly and without barriers. Every member of the zx99 support team is trained in responsible gaming awareness and is equipped to assist any player who reaches out with a concern about their gambling behaviour.
Player Protection Tools
Six practical controls available to every zx99 registered player directly from their account settings.
All player protection tools are accessible directly from your zx99 account settings. To activate any tool, log in to your account, navigate to the Responsible Gaming section, and follow the on-screen instructions. Changes to deposit limits that reduce the current limit take effect immediately. Requests to increase a limit are subject to a mandatory 24-hour reflection period before they are applied, giving you time to reconsider. If you are unable to find a specific tool or require immediate assistance, contact the zx99 support team at any time via the live chat function or by email.
Recognising the Signs of Problem Gambling
Problem gambling can affect anyone. Knowing the warning signs early is the first step toward getting help.
Ask yourself these questions honestly. If you answer yes to two or more, it may be time to use one of zx99's player protection tools or reach out to support.
- Spending more money on gambling than you originally planned or can comfortably afford.
- Chasing losses — continuing to bet in an attempt to recover money you have already lost.
- Feeling anxious, irritable, or restless when you are not gambling or when you try to stop.
- Lying to family members, friends, or colleagues about how much time or money you spend gambling.
- Borrowing money — from bKash contacts, friends, or family — specifically to fund gambling.
- Neglecting work, education, household responsibilities, or relationships because of time spent gambling.
- Using gambling as the primary way to cope with stress, loneliness, depression, or difficult life events.
If you recognise any of these patterns in your own behaviour, please do not feel ashamed or alone. Problem gambling is a recognised condition that responds well to support and intervention. The zx99 support team is available 24/7 and will treat every contact with complete discretion and without judgment. You can also visit the Responsible Gaming section in your account settings immediately to activate a self-exclusion or cooling-off period without needing to speak to anyone.
How to Self-Exclude
A step-by-step guide to activating self-exclusion on your zx99 account.
- 1Log in to your zx99 account using your registered mobile number and password.
- 2Navigate to Account Settings, then select the Responsible Gaming tab from the menu.
- 3Select Self-Exclusion and choose your exclusion period: 30 days, 90 days, 6 months, 1 year, or permanent.
- 4Confirm your choice. You will receive an SMS to your registered number confirming that the exclusion is active.
- 5Any remaining account balance will be returned to your registered bKash, Nagad, or Rocket account following identity verification.
If you are unable to activate self-exclusion through your account settings, contact the zx99 support team directly via live chat or by emailing [email protected] with the subject line "Self-Exclusion Request". The support team will action your request immediately, typically within a few minutes of receiving your message. Providing your registered mobile number will help us process your request without delay.
Once a self-exclusion period has been set, it cannot be shortened or cancelled during the active period. This is intentional — the reflection period is there to protect you. If you have self-excluded and subsequently attempt to re-register or access the platform using different credentials, zx99 will take action to close any new account immediately upon detection and to reinstate the exclusion. We take our duty of care seriously and will not accept attempts to circumvent a self-exclusion arrangement.
Protecting Minors
zx99 enforces a strict 21+ age policy. Here is how we verify age and what account holders can do to prevent underage access.
zx99 requires all new registrations to confirm their date of birth during sign-up. Accounts flagged as potentially underage are suspended pending identity verification. Any account found to have been registered by or used by a person under 21 will be permanently closed and any funds returned in accordance with our Terms and Conditions.
If you share a mobile device with other family members — including younger siblings or children in your household — it is your responsibility to ensure that your zx99 account remains inaccessible to them. We strongly recommend enabling the screen lock or PIN protection on your device, logging out of your zx99 account fully after each session, and never saving your login credentials in a shared browser or device. Bangladesh has a young and digitally active population, and protecting minors from access to gambling content is a responsibility we take seriously alongside our registered players.
Parents and guardians in Bangladesh who are concerned that a minor in their household may have accessed or attempted to access online gambling content should contact the zx99 support team immediately. We will investigate the matter promptly, close any account found to be in violation of our age policy, and return any funds deposited. We also recommend using device-level parental control applications available on Android and iOS to restrict access to gambling-related websites and applications at the device level.
Get Help & Contact Support
If gambling is affecting you or someone you know, here is how to reach the zx99 team and where to seek further help.
Available 24/7 directly from the zx99 platform. Fastest way to reach our responsible gaming team for immediate assistance.
For written requests including self-exclusion, account closure, data requests, or formal complaints. Use subject line: Responsible Gaming Request.
Log in to your zx99 account and navigate to the Responsible Gaming section in Account Settings to access deposit limits, cooling-off, and self-exclusion without contacting support.
zx99 treats all responsible gaming enquiries with absolute confidentiality. Reaching out for help will not result in your account being penalised, your withdrawal being delayed, or your identity being shared. Our support team is trained to respond to responsible gaming requests with empathy, professionalism, and without judgment. We understand that reaching out is not easy, and we are here to help every player in Bangladesh who needs support with their gaming behaviour.
Tips for Playing Safely
Simple habits that help you keep gaming enjoyable and within your personal limits at zx99.
- 1Set a budget before you start each session and stop when that budget is reached — never chase losses to recover your stake.
- 2Treat zx99 as entertainment, not as a source of income. Winnings are a bonus, not a financial plan.
- 3Take regular breaks during play. Use the session reminder feature to prompt you after 30 or 60 minutes.
- 4Never gamble when you are tired, stressed, upset, or under the influence of alcohol — your judgment will be impaired and your decisions less controlled.
- 5Use zx99's deposit limit tool at the start of each month to set a realistic monthly cap that fits your personal financial situation.
Responsible gaming at zx99 is not just a policy statement — it is built into the platform itself. Every registered player in Bangladesh has access to the same suite of tools and support resources regardless of their account status, deposit history, or VIP level. We encourage all players to engage with these tools proactively, not just in moments of difficulty. Setting a deposit limit when you first register, activating session reminders, and reviewing your account activity monthly are all simple steps that help keep gaming a positive and entertaining part of your life.