zx99 Privacy Policy
Your privacy matters to zx99. This policy explains exactly what personal data we collect, how we use it, and the rights you hold as a registered player in Bangladesh.
Our Commitment to Your Privacy
A plain-language overview of our data practices. The full clauses below contain the legally binding text.
This Privacy Policy ("Policy") describes how zx99 ("Platform", "we", "us", "our") collects, processes, stores, and protects the personal information of individuals who register an account or otherwise interact with the zx99 online gaming platform accessible at zx99.im and its associated mobile interfaces. By registering an account with zx99, you acknowledge that you have read, understood, and agree to the data practices described in this Policy.
zx99 is committed to handling your personal data with care, transparency, and in accordance with applicable data protection principles. We collect only the data that is necessary to provide you with a safe, fair, and functional gaming experience. We do not sell your personal data to third parties for marketing purposes. This Policy may be updated from time to time; the current version is always published on this page with a revised date. Continued use of the platform following any update constitutes acceptance of the revised Policy.
Privacy at a Glance
Six key principles that define how zx99 handles your personal information.
1. Information We Collect
The categories of personal data collected when you register and use the zx99 platform.
1.1 Registration Information
When you create a zx99 account, we collect your mobile phone number (registered with bKash, Nagad, Rocket, or Upay), a chosen username, and your date of birth (to verify you meet the 21+ age requirement). You may optionally provide your full name and email address. All registration data is stored securely and used solely in connection with your account on the zx99 platform.
1.2 Financial and Transaction Data
We record the details of all deposits and withdrawals made through your zx99 account, including the payment method used (e.g. bKash, Nagad, Rocket), transaction reference numbers, amounts, timestamps, and transaction status. We do not store your full mobile wallet PIN or bank account credentials. Payment reference data is retained in accordance with our record-keeping obligations and to support dispute resolution.
1.3 Technical and Usage Data
When you access zx99, our servers automatically collect certain technical data including your IP address, device type, operating system, browser type and version, session timestamps, pages visited, and in-game activity logs. This data is used for platform security, fraud detection, performance optimisation, and responsible gaming monitoring. We do not associate technical usage data with your identity for marketing purposes.
zx99 may also collect information you provide when contacting our support team, such as the content of your enquiry, any attachments you send, and records of the communications exchanged. This information is used solely to resolve your support request and to improve the quality of our customer service. Support communications are retained for a period consistent with our internal record-keeping policy and applicable legal obligations.
2. How We Use Your Information
The specific purposes for which zx99 processes the personal data it holds about you.
2.1 Account Operation
The primary purpose for which zx99 processes your personal data is to operate and maintain your registered account. This includes verifying your identity and age, processing your deposits and withdrawals via bKash, Nagad, Rocket and other supported payment methods, providing access to gaming content, managing your account balance, and communicating with you regarding account activity, security alerts, and support responses.
2.2 Safety, Security and Fraud Prevention
zx99 processes personal and technical data to protect the integrity of the platform and the interests of all registered players. This includes monitoring for account takeover attempts, detecting duplicate accounts, identifying collusion and bonus abuse patterns, screening transactions for money-laundering indicators, and responding to security incidents. Where fraud or criminal activity is detected, relevant data may be shared with law enforcement as required by law.
2.3 Responsible Gaming Monitoring
As part of its commitment to responsible gaming, zx99 analyses player activity data — including session frequency, betting patterns, deposit behaviour, and self-imposed limits — to identify players who may be at risk of developing gambling-related problems. Where risk indicators are detected, zx99 may contact the relevant player with responsible gaming information and support resources. This processing is carried out in the interests of player welfare and is not used for profiling players for commercial targeting.
zx99 may send you transactional communications related to your account by SMS to your registered mobile number or by push notification where you have enabled notifications in the platform. These communications include deposit confirmations, withdrawal notifications, KYC verification requests, and security alerts. They are necessary for the operation of your account and cannot be opted out of entirely, although you may manage notification preferences within your account settings.
3. Disclosure of Your Information
Circumstances under which zx99 may share your personal data with third parties.
3.1 Payment Processing Partners
To process your deposits and withdrawals, zx99 shares the minimum necessary transaction data with the relevant payment service provider — for example, bKash, Nagad, or Rocket. This data is limited to the information required to execute and verify the transaction. zx99 does not share your full account profile or gaming history with payment partners. All payment partners are required to handle your data in accordance with their own applicable privacy obligations.
3.2 Legal and Regulatory Disclosure
zx99 may disclose your personal data to law enforcement agencies, regulatory authorities, or other government bodies where required to do so by applicable law, court order, or legitimate legal process. In such cases, zx99 will disclose only the data specifically requested and, where legally permitted, will notify the affected account holder of the disclosure. zx99 does not voluntarily disclose player data to government authorities beyond what is legally required.
3.3 Service Providers
zx99 may engage third-party service providers to assist with platform operations, including data hosting, IT security services, fraud detection tools, and customer support platforms. These providers access personal data only to the extent necessary to perform their contracted services and are prohibited from using your data for any other purpose. zx99 requires all service providers to maintain appropriate technical and organisational security measures for the data they process on our behalf.
zx99 does not share your personal data with advertising networks, data brokers, social media platforms, or any third party for the purpose of targeted advertising or commercial profiling. Your gaming behaviour and personal details will never be sold or otherwise monetised by zx99 for marketing purposes. Where you have provided consent for promotional communications from zx99 directly, that consent is separate from any third-party data sharing and may be withdrawn at any time via your account settings or by contacting support.
4. Data Security
The technical and organisational measures zx99 uses to protect your personal data from unauthorised access or loss.
4.1 Technical Safeguards
All communications between your device and the zx99 platform are encrypted using SSL/TLS protocols. Account passwords and withdrawal PINs are stored using industry-standard one-way hashing algorithms and are never stored in plain text. Access to production databases containing player data is restricted to authorised personnel only and is protected by multi-factor authentication. Security monitoring systems are in place to detect and alert on abnormal access patterns in real time.
4.2 Data Retention
zx99 retains your personal data for as long as your account remains active and for a reasonable period thereafter as required by our internal record-keeping policy and any applicable legal obligations. Financial transaction records are retained for a minimum period to support regulatory compliance and dispute resolution. When data is no longer required for any legitimate purpose, it is securely deleted or anonymised. You may request deletion of your personal data in accordance with the rights set out in Section 6 of this Policy.
While zx99 implements robust technical and organisational security measures, no online platform can guarantee absolute security against all possible threats. You play an important role in keeping your account secure by choosing a strong and unique password, never sharing your login credentials with anyone, logging out of your account when using a shared or public device, and reporting any suspected unauthorised access to zx99 support immediately. zx99 will investigate all reported security incidents promptly and take appropriate remedial action.
5. Cookies & Tracking Technologies
How zx99 uses cookies and similar technologies when you use the platform.
5.1 Essential Cookies
zx99 uses essential session cookies that are strictly necessary for the platform to function. These include cookies that maintain your login session, remember your language preference, and preserve your account state between page loads. Essential cookies cannot be disabled without affecting the core functionality of the platform. They do not track your behaviour across other websites and are deleted at the end of your browser session unless you have selected the "Remember Me" option at login.
5.2 Performance and Analytics Cookies
With your consent, zx99 may use performance cookies to collect anonymised data about how players navigate the platform — including which pages are most visited, how long sessions last, and which features are most used. This data is aggregated and used solely to improve platform performance and user experience. It is not linked to your individual identity. You may opt out of performance cookies at any time by adjusting your browser settings; doing so will not affect your ability to use the platform.
zx99 does not use third-party advertising cookies, social media tracking pixels, or cross-site behavioural tracking technologies of any kind. Your activity on the zx99 platform is not shared with advertising networks or used to serve you targeted advertisements on other websites or applications. If you have questions about the specific cookies used by zx99 or wish to review your cookie preferences, please contact our support team at [email protected].
6. Your Data Rights
The rights you hold as a zx99 player with respect to the personal data we hold about you.
6.1 Right of Access
You have the right to request a copy of the personal data that zx99 holds about you. To submit a data access request, contact zx99 support at [email protected] with the subject line "Data Access Request" and confirm your registered mobile number for identity verification. zx99 will respond to verified data access requests within a reasonable timeframe. The response will include a summary of the categories of data held, the purposes for which it is processed, and any parties with whom it has been shared.
6.2 Right of Correction and Deletion
If you believe that any personal data held by zx99 about you is inaccurate or incomplete, you have the right to request correction. Where your account has been closed and zx99 is no longer legally required to retain your personal data, you may request deletion of your data. Deletion requests will be processed subject to any applicable legal retention obligations — for example, financial transaction records may need to be retained for a minimum period regardless of the deletion request.
6.3 Right to Object to Processing
Where zx99 processes your personal data on the basis of legitimate interests — such as for fraud prevention or responsible gaming monitoring — you have the right to object to that processing. Upon receiving an objection, zx99 will review whether its legitimate interests in processing the data override your individual rights in the specific circumstances. zx99 will communicate the outcome of that review to you within a reasonable timeframe.
To exercise any of the rights described in this section, please contact the zx99 data team by email at [email protected]. Please include your registered mobile number and a clear description of the right you wish to exercise and the specific data concerned. zx99 may need to verify your identity before processing your request to protect against unauthorised data access requests. All rights requests will be handled with care and responded to within a reasonable timeframe.
Players located in Bangladesh who wish to raise a concern about the way in which zx99 handles their personal data and who are not satisfied with the response received from zx99 should contact our support team in the first instance. zx99 is committed to resolving all privacy-related complaints through its internal process as fairly and promptly as possible. We take every data concern raised by our players seriously and will investigate all complaints thoroughly before providing a final response.
7. General Provisions
Miscellaneous provisions governing the scope and application of this Privacy Policy.
7.1 Third-Party Links
The zx99 platform may contain references to third-party services such as payment processors (bKash, Nagad, Rocket). Once you leave the zx99 platform and interact with a third-party service, that service's own privacy policy governs the collection and use of your data. zx99 is not responsible for the privacy practices of third-party services. We encourage you to review the privacy policies of any third-party service you use in connection with your zx99 account.
7.2 Policy Updates
zx99 reserves the right to update this Privacy Policy at any time. When material changes are made, the updated Policy will be published on this page with a revised date. For significant changes that affect your rights or how we process your personal data, zx99 will endeavour to notify registered players by SMS or platform notification where practicable. Your continued use of the zx99 platform after a Policy update constitutes your acknowledgement of the revised terms.
This Privacy Policy is written in English and is the authoritative version for all purposes. If any translation of this Policy is provided as a convenience, the English version prevails in the event of any inconsistency. This Policy applies solely to data processed in connection with the zx99 platform. It does not apply to any other website, application, or service not operated by zx99, even if linked from the platform.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how zx99 is handling your personal data, please contact us at [email protected]. Our support team is available 24/7 and will direct your enquiry to the appropriate team member. We are committed to responding to all privacy-related enquiries promptly and transparently, and to maintaining the trust that our players across Bangladesh place in the zx99 platform.